Does my package expire?
Yes. All regular packages have a one year expiration date. All flash sale deals and specials will specify at time of sale their expiration date. If you have classes left on a REGULAR series package that expires you can purchase a REACTIVATION single class for $25. This will reactivate your expired package for another year, while also adding an additional class to your account.
What is your cancellation policy?
You can cancel any time 3 hours before a class without being charged. If you cancel after that 3 hour window you will be charged a late cancel fee of $25 if you are on the $99 New Student Intro or will be charged a class on your series.
What is your no show policy?
If you schedule a class and don’t show up, you will be charged $25 if you are on the $99 New Student Intro, or will lose a class from your package.
What is your Pilates policy?
You must sign up at least 3 hours before a class. If a Pilates reformer class has no one signed up 3 hours or less prior to class, it will be canceled. All Pilates reformer classes and Pilates private sessions have a 24 hour cancellation policy.
What is your return policy on class packages?
Returns are taken on a case by case basis. Please contact email@example.com to inquire.
Are there any discounts?
Yes, we offer discounts to full-time students; pre-school, elementary, high-school and college teachers; police; firefighters; military discounts with valid ID; and KPRW card holders.
Can I share my package?
Yes, you can share your package with family members only.
Can I use my package to book multiple bikes?
Yes, you can reserve more than one spot in a class under your account.
Do I need special spin shoes?
Our bikes accommodate SPD and LOOK clips. Don’t have your own pair of spin shoes? Not a problem, we offer rentals for $3. We also offer cages that can be clipped onto your bike so you can ride in any pair of athletic shoes.
Looking for more info?
Check out our frequently asked questions.
1211 Montana Ave Santa Monica CA, 90403 (310) 393-6399 firstname.lastname@example.org